Frequently Asked Questions: Your Smart Home Guide

Product & Features

• What is the Virtual Distribution Board (VDB)?

  The VDB is your smart home's master control panel, connecting up to 5 controllers (Single, Dual, or Quad) to manage devices like lights, geysers, and irrigation from one app. It supports standalone controllers or full integration for scalable automation.

• How do Controllers work with the VDB and Scheduler?

  Controllers (1, 2, or 4 channels) handle individual devices and can operate alone via Wi-Fi. Connect up to 5 to a VDB for centralized oversight. Add the Scheduler for automated on/off times, weather triggers, and routines across up to 20 devices.

• What devices can I automate with Home Pilot?

  Anything with a plug or switch: lights, geysers, appliances, fans, irrigation pumps, heaters, and more. It's designed for South African homes, with energy monitoring to cut bills and boost security.

Installation & Setup

• Is professional installation required?

  No—our plug-and-play design makes DIY setup easy in under an hour. For complex VDB integrations, we offer optional certified installer partnerships in major SA cities like Johannesburg and Cape Town.

• What app do I use to control my system?

  Download the free Home Pilot app (iOS/Android). It provides a intuitive dashboard for remote control, scheduling, alerts, and analytics—compatible with voice assistants like Alexa and Google Home.

  Does it work with existing home wiring?

  Yes, controllers relay into standard outlets or switches without rewiring. For geysers or high-load devices, ensure compatibility with your electrician's advice—we comply with SANS standards.

Pricing & Support

• How much does Home Pilot cost?

  Pricing starts at R499 for a Single Controller, with VDB bundles from R1,999. Visit our Shop for current deals, or contact us for custom quotes—no hidden fees, just smart savings.

• What is your warranty and support policy?

  All products come with a 2-year warranty against defects. Enjoy lifetime software updates and 24/7 email support. For urgent issues, our SA-based team responds within 24 hours.

  Can I return or exchange products?

  Yes, 30-day returns on unopened items. Installed products qualify for exchanges if faulty. See full policy in our Terms of Service.